Employee Spotlight – Stephanie Pot Enhances Customer Relationships at Lexus of Maplewood

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Stephanie Pot Enhances Customer Relationships at Lexus of Maplewood

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 by Tim Stearns - Service Director
Lexus of Maplewood is dedicated to providing its customers not only dependable, luxury vehicles, but also dependable customer service. This dedication has earned Lexus of Maplewood the Elite of Lexus designation for 15 years in a row. Now Lexus of Maplewood is raising the bar again by creating a new dealership position that will further enhance the customer experience.

Stephanie Pot has recently transitioned to this new position. She is now one of two Vehicle Technology Specialist who are responsible for answering any customer inquiries about how to use the advanced technology in their vehicles, including the new Lexus Enform^™ telematics system.

“With the advent of more technology in luxury cars, customers often have questions about their navigation system, establishing a Bluetooth connection for their phone or managing other telematics systems,” stated Mark Templin, Lexus group vice president. “While we’re happy to answer their calls, we think it will be much more beneficial to have experts at our dealerships who can establish and maintain relationships with customers to answer any questions about their cars.”

Stephanie who has been with Lexus of Maplewood for over a year enjoys working with our guests to find out their comfort level with technology. Since she has been able to learn everything about the vehicles technology she knows how to explain it in a simple way. Our customers really appreciate her knowledge.

Stephanie was born in St. Paul, Minnesota and currently lives in Eagan but she has experienced living all across the U.S. from Georgia to California, moving around while she was growing up with her loving parents and two sisters. She enjoys spending time with her family, friends and boyfriend and her amazing dog Joey a Pomerania, who is more like a brother in the family than just a pet.

Outside of work, Stephanie has many hobbies including horseback riding, cooking, music and she likes watching movies or playing video games. In between her busy work schedule and social activities, she is also attending St. Thomas University for Business Administration.

Through the hard work Stephanie is putting in as a Vehicle Technology Specialist, Lexus of Maplewood is bringing the customer experience to the next level and pushing the boundaries of what it means to drive a Lexus. Thank you Stephanie for all your hard work and dedication.

Please contact Stephanie with any questions you may have about your vehicle.